{"id":14622,"date":"2022-10-05T10:11:17","date_gmt":"2022-10-05T10:11:17","guid":{"rendered":"http:\/\/dev.stories.amorepacific.com\/en\/?p=14622"},"modified":"2024-08-13T10:29:39","modified_gmt":"2024-08-13T01:29:39","slug":"communication-skills-at","status":"publish","type":"post","link":"https:\/\/dev.stories.amorepacific.com\/en\/communication-skills-at\/","title":{"rendered":"Communication Skills at Work"},"content":{"rendered":"<div class=\"wp-post-series-box series-382 wp-post-series-box--expandable\">\n\t\t\t<input id=\"collapsible-series-38269e66f389cb28\" class=\"wp-post-series-box__toggle_checkbox\" type=\"checkbox\">\n\t\n\t<label\n\t\tclass=\"wp-post-series-box__label\"\n\t\t\t\t\tfor=\"collapsible-series-38269e66f389cb28\"\n\t\t\ttabindex=\"0\"\n\t\t\t\t>\n\t\t<p class=\"wp-post-series-box__name wp-post-series-name\">\n\t\t\tThis is post 4 of 4 in the series <em>&ldquo;Staff Column(Shin Kihoon)&rdquo;<\/em>\t\t<\/p>\n\t\t\t<\/label>\n\n\t\t\t<div class=\"wp-post-series-box__posts\">\n\t\t\t<ol>\n\t\t\t\t\t\t\t\t\t<li><a href=\"https:\/\/dev.stories.amorepacific.com\/en\/can-work-ever-be-fun\/\">Can Work Ever Be Fun?<\/a><\/li>\n\t\t\t\t\t\t\t\t\t<li><a href=\"https:\/\/dev.stories.amorepacific.com\/en\/choose-the-real-work\/\">Choose the Real Work<\/a><\/li>\n\t\t\t\t\t\t\t\t\t<li><a href=\"https:\/\/dev.stories.amorepacific.com\/en\/will-the-way-we-work-eve\/\">Will the way we work ever change?<\/a><\/li>\n\t\t\t\t\t\t\t\t\t<li><span class=\"wp-post-series-box__current\">Communication Skills at Work<\/span><\/li>\n\t\t\t\t\t\t\t<\/ol>\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\"> .responsive_imgarea { margin: 0 auto; } .responsive_column_wrap { max-width: 900px; margin: 0 auto !important; } .responsive_txt { color: #555; font-size: 17px !important; margin: 0 30px; } .fix_txt { color: #373737; font-size: 18px; } .fix_txt span { font-weight: bold; } .intro_txt { color: #7c7c7c!important; font-size: 30px!important; text-align: center !important; } .intro_txt span { display: block; color: #30abde!important; font-size: 36px!important; font-weight: bold; margin: 0; line-height: 1.4!important; letter-spacing: -0.03em; } .line { position: relative; width: calc(100% - 60px); height: 1px; background: #e7e7e7; } .line img { position: absolute; top: 50%; left: 50%; transform: translate(-50%, -50%); width: 72px; height: 72px; } .hash_txt span { color: #111; font-size: 18px; font-weight: bold; } .span_txt { display: block; margin-bottom: 6px; color: #009cc0 !important; font-size: 26px !important; font-weight: bold !important; line-height: 1.4!important; text-align: center !important; } .txt_box { max-width: 840px; border: 1px solid rgba(0, 0, 0, 0.15); padding: 20px 30px; } .img_box { text-align: center; } .img_box div { margin: 0 auto; } .img_box div img { width: 100%; } .img_box p { color: #888 !important; font-size: 16px !important; margin: 10px 0 0 !important; line-height: 1.4; } .img_box.flex_box { max-width: 840px; margin: 0 auto; display: flex; justify-content: space-between; align-items: flex-start; } .img_box.flex_box>div { width: 57%; margin: 0; text-align: left !important; } .img_box.flex_box>div:nth-child(1) { margin: 0 24px; } .img_box.flex_box span { display: block; color: #000; font-weight: bold; font-size: 24px; line-height: 1.4; } @media (max-width:768px) { .responsive_txt { margin: 0; } .intro_txt span { margin-top: 10px; } .line { width: 100%; } } @media all and (max-width:600px) { .img_box p { font-size: 14px !important; } .img_box.flex_box { flex-direction: column; flex-wrap: wrap; justify-content: center; align-items: center; } .img_box.flex_box>div { width: 100%; } .img_box.flex_box>div:nth-child(1) { margin: 0 0 12px 0; } .img_box.flex_box span { display: block; } }<\/style>\n<div class=\"responsive_column_wrap\">\n<div class=\"responsive_txt fix_txt\"> <span>Columnist<\/span> | Introducing the columns written by member of Amorepacific Group <\/div>\n<\/div>\n<div class=\"responsive_column_wrap\">\n<div class=\"responsive_txt intro_txt\">The Way People Work Nowadays <span>Part 4. Communication Skills at Work<\/span> <\/div>\n<\/div>\n<div class=\"responsive_column_wrap\">\n<div class=\"responsive_txt line\"> <img decoding=\"async\" src=\"http:\/\/dev.stories.amorepacific.com\/wp-content\/uploads\/contents\/b700b71c-0692-47af-ad69-209df83b3a17.png\" alt=\"profile\"> <\/div>\n<div class=\"responsive_txt fix_txt\" style=\"text-align:Center;\"> <span>Columnist<\/span> | Shin Kihoon <br \/> Amorepacific Vision Support Team <\/div>\n<\/div>\n<p><\/p>\n<div class=\"responsive_column_wrap\">\n<div class=\"responsive_txt\"> While preparing my column, much like choosing a subject and structuring it, it hit me: am I doing good enough to do this? Then, a sense of shame came, along with a letdown. However, I got up the nerve once again in the hope that my company could be an organization that promotes everyone, including myself, to put together, share and discuss their thoughts. In my last column, I wrote that \u201cCommunication is the only way to achieve change,\u201d and this time, my writing will be about everyday communication in the workplace. Having grown up in a family from Gyeongsang-do though, an area that is known for having a brusque manner of speaking, communication is not easy for me, and I am still working on it. <\/div>\n<\/div>\n<div class=\"responsive_column_wrap\">\n<div class=\"responsive_txt\"> On the first week of January 2022, I had a small talk with my friend H, who works for a different organization, during lunch, and it was about the first working day of the New Year. He said that he was offended by some of the young members who worked from home on the first day of the New Year when it&#8217;d be the right thing to come into the office and exchange New Year&#8217;s greetings in person, regardless of the company\u2019s work-from-home policy. <\/div>\n<\/div>\n<div class=\"responsive_column_wrap\">\n<div class=\"responsive_txt txt_box\">\n<p>I: Tell them not to do that, again.<\/p>\n<p>H: Aw, talking that straight to them is too much. I just dropped a hint.<\/p>\n<p>I: How do you give a hint to them when they are at home?<\/p>\n<p>H: By asking them, are you sure you are working from home today?<\/p>\n<p>I: What did they say?<\/p>\n<p>H: They said yes.<\/p>\n<p>I: Do you think they get the hint?<\/p>\n<p>H: I&#8217;m not sure.<\/p>\n<p>I: Why don&#8217;t you tell them straight?<\/p>\n<p>H: I\u2019m not comfortable telling it straight.<\/p>\n<p>Our conversation kept turning in an endless loop, until I finally gave up and went back to lunch.<\/p>\n<\/p><\/div>\n<\/div>\n<div class=\"img_box\">\n<div style=\"max-width:540px;\"> <img decoding=\"async\" src=\"http:\/\/dev.stories.amorepacific.com\/wp-content\/uploads\/contents\/a4998576-6927-4886-ad83-de4430e9f3ab.jpg\"> <\/div>\n<\/div>\n<div class=\"responsive_column_wrap\">\n<div class=\"responsive_txt\"> <span style=\"font-weight: 600;color:#111;\">#High-context culture vs. low-context culture<\/span> <br \/> I feel a kind of dislike for the increasingly used word, MZ because I have heard it too much, like when I got feedback about how I should find out what these young generations like and that it was difficult to target MZ when beauty is really about personal taste. But with the theme of communication, I should use the word, MZ to <span style=\"font-weight: bold;\">explain the difference between MZ and non-MZ, or simply Generation X. <\/span><\/p>\n<p> MZ and Gen X have different communication styles, as has been found in many studies. <span style=\"font-weight: 600;\">Gen X has grown up and interacted with each other in the high-context culture whereas MZ has been raised in the low-context culture.<\/span> <\/p>\n<p> <span style=\"font-weight: 600;\">A high-context culture relies more on context and social norms, while a low-context culture is more dependent on the explicit message being spoken.<\/span> In the high-context culture, communication takes place using contextual elements, for example, hints, feelings, and emotions, rather than the message being spoken. In contrast, the low-context culture requires a more explicit, clear message. If a message is not clear enough, members of a low-context culture will be puzzled and may even sometimes feel offended and cross question. <\/div>\n<\/div>\n<div class=\"img_box\">\n<div style=\"max-width:540px;\"> <img decoding=\"async\" src=\"http:\/\/dev.stories.amorepacific.com\/wp-content\/uploads\/contents\/8302f764-20f6-4947-9d5d-836ae1cb1fa3.jpg\"> <\/div>\n<\/div>\n<div class=\"responsive_column_wrap\">\n<div class=\"responsive_txt\"> There are people who excel particularly at reading into hidden messages through the underlying context, and nonverbal signals, for example, overall mood, nuance, and voice tone. Unfortunately, most managers are MZ and perhaps because they are less familiar with the high-context culture, discussions rumble on over the meaning behind what&#8217;s been told by their superior during reporting. <\/div>\n<\/div>\n<div class=\"responsive_column_wrap\">\n<div class=\"responsive_txt txt_box\"> Decision maker: (Grim faced) We should go with it if we don&#8217;t have enough time to make improvement. <br \/> Managers: Yes, sir. <br \/> (After reporting) <br \/> Manager 1: We should go with it, as he said. <br \/> Manager 2: I don&#8217;t think that&#8217;s what he said. <br \/> Manager 1: But he said, we should go with it. <br \/> Manager 2: He meant, the schedule is tight, but we should try to improve it as much as time allows. <\/div>\n<\/div>\n<div class=\"responsive_column_wrap\">\n<div class=\"responsive_txt\"> <span style=\"font-weight: 600;color:#111;\">#Communication in the workplace, and communication in everyday life<\/span> <br \/> A few weeks before Chuseok (Korean Thanksgiving), I asked my mom what gift she wanted. (It&#8217;s not easy finding a new item every year.) <\/div>\n<\/div>\n<div class=\"responsive_column_wrap\">\n<div class=\"responsive_txt txt_box\"> I: What do you want for this Chuseok? Do you need anything? <br \/> Mom: Anything is fine with me. Something edible will be good. <\/div>\n<\/div>\n<div class=\"responsive_column_wrap\">\n<div class=\"responsive_txt\"> After a lot of thought, I bought Red Ginseng Extract Ampoule. And when I went to her house on Chuseok, I found a big pile of the Ampoule on the kitchen table. I felt frustrated but my generous mother seemed not to care much about the gift, whether it was something she wanted or not. Seeing her son healthy, it was all that mattered to her, and we had a great time together. <\/p>\n<p> But it is different in the workplace. Such a mistake can lead to a tragedy. Let&#8217;s say, there is this department, in charge of preparing gifts for employees at an event celebrating the company&#8217;s anniversary. Imagine that a member of this department picks Red Ginseng Extract Ampoule and gives it away without reporting it to the superior, or imagine the department head says like \u201csomething edible would be good,\u201d and later when you bring Red Ginseng Extract Ampoule you picked as a gift, he flatly turns it down and tells you to return it. It would be a nightmare. <\/p>\n<p> Communication is key in the workplace, and no matter whom we communicate with, whether it is a superior, colleague or customer, language is the essential tool of communication. Language skill, the ability to assist communication is closely related to work performance. <span style=\"font-weight: 600;\">Every working individual must learn how to communicate their thoughts and intentions to others, and to ask other to be explicit when they do not communicate clearly by words.<\/span> <\/div>\n<\/div>\n<div class=\"img_box\">\n<div style=\"max-width:720px;\"> <img decoding=\"async\" src=\"http:\/\/dev.stories.amorepacific.com\/wp-content\/uploads\/contents\/8a1d1e0d-8b46-4ec9-8e80-5391174ea67a.jpg\"> <\/div>\n<p>When communication is too subtle, nuanced or layered, it will bring nothing but confusion.<\/p>\n<\/div>\n<div class=\"responsive_column_wrap\">\n<div class=\"responsive_txt\"> Besides, MZ are as good at reading between the high context lines as Gen X. It would be nice if everyone could catch an unspoken message, and quickly get things done, but sadly that isn&#8217;t the case. Younger generations are more familiar with direct communication and when your communication is too subtle, nuanced or layered, it will bring nothing but confusion. It\u2019s like you think, you gave them a message, but they heard nothing from you. <span style=\"font-weight: 600;\">If you want something to be done, you should be as explicit and clear as possible. Plus, if it is something you feel uncomfortable talking about, it is better to keep it to yourself.<\/span> <\/div>\n<\/div>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is post 4 of 4 in the series &ldquo;Staff Column(Shin Kihoon)&rdquo; Can Work Ever Be Fun? Choose the Real Work Will the way we work ever change? Communication Skills at Work Columnist | Introducing the columns written by member of Amorepacific Group The Way People Work Nowadays Part 4. 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